Telecom Technician 1 or 2
Assists with ensuring network infrastructure projects are performed in a timely and prioritized manner, resulting in high quality transmission on network facilities. Provides telecommunications support to all employees.
Installation and maintenance of all telecommunications circuits including phone, carrier, microwave and other wireless communications systems, two-way radio, analog, digital and fiber optic systems. Read and interpret communications circuit diagrams and equipment documentation. Use advanced diagnostic test equipment to isolate and repair problems.
Installation and maintenance of local area network and wide area network equipment to ensure connectivity to desktop and remote locations. Basic computer diagnostic skills to support mobile computer and wireless network services.
Support of all related systems associated with telecommunications including data devices, network equipment, telemeter devices and common equipment such as central radio dispatch equipment, radio consoles and other specialty phone devices. Provide basic support for remote terminal units in substations and assist in maintenance of power line carrier systems.
Coordinate activities of communications carrier companies during installation of circuits for company use. Coordinate efforts of contractors when they are providing services or installing equipment for the company.
Correct phone line problems on company extensions and tie lines. Move company phones and workstations. Program phone line extension changes in the company private branch exchange.
Lead technician, telecom level 1-2s on work as required, providing technical leadership, assistance and training.
Provide technical input to assist in the development of project planning. Provide direction for technician, telecom 1s to teach proper telecommunication skills and procedures.
Provide project consulting to telecom engineers.
Perform any additional responsibilities as requested or assigned.
Medical, dental and vision insurance Life insurance Short- and long-term disability benefits 401(k) with a company match Tuition reimbursement Parental leave Adoption assistance Flexible paid time off program
High school courses important to the position:
Training, certifications, or degree needed to qualify for the position:
Two-year degree in telecommunications or data networking or equivalent work experience. (Typically two years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a two year degree. A minimum of one year additional directly related technical experience is required.) The telecom technician 1 position requires basic experience in telecommunications or data processing. The telecom technician 2 position requires at least two years of experience in telecommunications or related voice and data communication field or has specialized telecommunication or utility credentials or can demonstrate an advanced knowledge in these areas. Must possess intermediate to advanced AC/DC knowledge and understand the safety aspects of working in high voltage environments. Ability to test voice and data circuits using meters, oscilloscopes and other communication test equipment. Intermediate to advanced knowledge of information technology terms, equipment, systems, functions and major vendors. Effective oral and written communication skills. Able to effectively lead installation and troubleshooting efforts with vendors and service providers. Effective advanced analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently with limited daily supervision. Must have a valid driver's license. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Specific skills that your business recognizes as fundamental to employment (life skills):
Effective advanced analytical and problem-solving skills.