Construction Services Agent
Answer calls from internal and external customers on the automatic call distribution line from 7:30 am to 4:00 pm Monday through Friday. Receive and enter orders for electric and gas new service installation and upgrades to existing installations by phone call or fax. Schedule appointments for inspections with appropriate field personnel. Use Field View and maps to assign orders to appropriate work areas. Coordinate house or structure moves with customers, billing customers and coordinate with field personnel and supervisors to schedule moves.
Set up new accounts in customer service system and work orders in work management system. Complete electric and gas meter sets and changes in CSS. Calculate and bill customers on CSS for new electric and gas service construction charges and upgrades to existing service installations.
Provide customers the status of their work orders. Expedite work to satisfy customer requests. Resolve customer conflicts. Monitor electric and gas jobs to keep the communication flowing to customers. Monitor tracking reports on job status in WMIS.
Monitor local, state and federal government requirements for all new utility installations for the Des Moines and surrounding areas. Monitor Department of Transportation regulations for excess flow valve forms.
Perform additional responsibilities as requested or assigned.
Demonstration of knowledge and understanding of human performance improvement techniques.
Evaluate present practices and implement processes, concepts, training and tools to prevent, detect and correct human errors that may adversely impact the safe, reliable operation of the electric transmission and distribution system.
Generous pay Comprehensive benefits plan Retirement savings plan (401k) On-going career development Education reimbursement New open concept work space Environmentally focused
High school courses important to the position:
Training, certifications, or degree needed to qualify for the position:
Associate's degree. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.) Two years of related experience. Experience with resolving customer conflicts and problem-solving abilities. Proficient math skills to calculate and process bills. Effective oral and written communication skills. Effective analytical and problem-solving skills. Knowledge of CSS preferred. Familiarity with electric and gas technical language preferred. Ability to prioritize and handle multiple tasks and projects concurrently. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Specific skills that your business recognizes as fundamental to employment (life skills):