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Network Operations Specialist

Company:Involta
Job type:Information Systems

Description:

The NOC Specialist will use available tools to monitor the stability of client and internal networks.  The specialist is an entry level position with primary responsibilities os managing a ticket queue, reacting to alerts and events according to documented processes, which will include actions such as contacting the customer, troubleshooting the issue, and/or escalating to higher level technicians.  In addition, the NOC Specialist will be asked to create documentation and maintain that documentation through the change process. 

Essential Duties and Responsibilities: 

•             Monitor client and internal networks using available tools

•             Log all activities into the incident management system

•             Ensure incidents are closed in a timely fashion with verification of customer satisfaction

•             Must be professional, personable, and courteous at all times

•             Continually look for opportunities to improve service to the customer

•             Participate on special projects as needed and defined, meeting all timelines

•             Assist with documenting and updating departmental procedures and work instructions

Starting salary:
$15.00/hr

Company benefits:
Medical, Dental & Vision Insurance, 401k (over 21), Volunteer program, Flex schedule

High school courses important to the position:
Soft Skills - Customer Service, Technology (outlook, o365, word, excel)

Training, certifications, or degree needed to qualify for the position:
Microsoft certifications

Specific skills that your business recognizes as fundamental to employment (life skills):
Communication, Decision Making, Problem Solving

Advancement opportunities in the company:
NOC employees can grow into Data Center Specialist, Network Specialist, Systems Specialist, Backup and Storage Specialist. After Specialist advancement to Administrator and Analyst.

Linn-Mar Career Path Curriculum Marion Independent Career Path Curriculum

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