SCOPE:

This position’s primary responsibility will be to process the less complex types of mortgage loan requests.  This position will aggressively obtain information/documentation as per underwriter’s conditions to obtain final loan approval in a timely manner.  This position will handle inquiries and provide superior customer service to borrowers, lenders and others to ensure a professional transaction.

ACCOUNTABILITIES:

Process loan transactions:  (80%)

• Perform a limited range of duties within the mortgage loan department including, but not limited to the following:
  • request information and documentation per the applicable guidelines or our 1-4 Family guidelines, as detailed below
  • review information received to determine if acceptable to fit the program that we are using
  • submit information/documentation as received to underwriter for approval in a timely manner
• Develop the ability to work independently and be able to prioritize workload, follow up regularly by phone/email, to meet all contingency and closing deadlines.
• Expected to acquire knowledge of our investors, Fannie Mae guidelines, and in-house lending guidelines to understand the proper documentation needed. Process less complex loans by updating loan system and underwriting system and loan file. 
• Gather documents consistent with approval guidelines, investor guidelines, special program guidelines, and other items needed to keep the loan application up-to-date. Work with sources to coordinate the collection of processing documents and borrower information so mortgage customers are able to release their contingency timely.  As documents are received, make sure the documents are in a manner consistent with approval conditions and loan program guidelines, and request assistance from manager when documentation is unfamiliar.
• Prepare the file for submission to the underwriter, and to the closer.
• Assist with all inquiries. This involves frequent communication with the borrowers per many mediums including phone, in-person, email, or fax. 
• Coordinate contingency dates with borrower, realtor, lender, etc. Deliver Contingency Release Letter by the contingency date or work with realtor/borrower if an extension is needed.  Must be organized and able to assist department in prioritizing workload to meet contingency deadlines. 
• Coordinate with borrowers, lender, and underwriter when problems arise to develop counter-offer solutions, and/or to help the borrower obtain full approval on their loan application. Work with lending staff to communicate issues when known, including borrower not providing documents timely, documents not meeting investor or program guidelines, documents indicating lower income or assets than indicated on application, etc. 
• Take initiative, be resourceful and aggressively work to obtain proper information/documentation needed.
• Must take ownership and accountability in seeing that all loans are processed in an efficient, accurate and professional manner with some assistance from manager.
• Provide superior customer service while building and maintaining relationships with closers, closing assistants, processing assistants, underwriters and lenders.
• Work with closing personnel in identifying issues that could be handled more effectively to reduce files from going back and forth from closing to processing.

Ongoing Education / Other Duties:  (10%)

• Develop knowledge of less complex loan requests and knowledge of current mortgage program guidelines including conforming, jumbo, first-time buyer, low-income, no verification and other niche programs, and their impact on loan analysis.
• Remain informed on changes to compliance regulations to ensure the loan requests are processed compliantly.
• Attend job related seminars, conferences and workshops to increase knowledge and proficiency.
• Provide superior customer service while building and maintaining relationships with closers, closing assistants, processing assistants, underwriters, and lenders. Develop satisfactory relationships with realty companies, appraisers, insurance agents, and other third party contacts.
• Perform other duties as assigned.

Quality Control:  (10%)

• Work with supervisor, lender, other departments, investors and auditors during routine exams and audits to compile the information necessary to satisfy the investor and auditor requests.

EDUCATION AND SPECIAL REQUIREMENTS:

• An Associate’s degree in a related field of study preferred.
• 0-1 years of experience in mortgage loan processing.
• Base knowledge of Microsoft Office, Encompass, Automatic Underwriting Systems, and Loan Software Systems.
• Must sign a Non-compete Agreement upon hire