POSITION SUMMARY:

The primary duties/responsibilities of the MAC Specialist I include quality, responsive, and professional member service in an incoming and outgoing internet and telephone environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
2. Demonstrates excellence, accuracy, integrity, teamwork and respect for others, in all their work.
3. Demonstrates a positive member service (internal and external) focus at all times.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Promotes and implements the values of the Member Assistance Center.  The qualified candidate will be member focused, show excellence and accuracy in all work, demonstrate integrity, share one vision through teamwork, continually look for improvement, openly mentor others and respect others.
7. Assists members and potential members with telephone; answers questions about products and services, resolve problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
8. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events.
9. Supports a sales culture in the department and the achievement of departmental as well as individual goals.
10. Educates members on all Credit Union products and services.
11. Meets or exceeds established department goals in service level, sales points, productivity and other goals as assigned.
12. All other duties as assigned.