Driver Benefit Consultant
Description:
The primary function of the Driver Benefit Consultant is to handle inbound and/or outbound calls from/to individual owner operators and other eligible purchasers, regarding the sale and service of voluntary benefits.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
- Receive incoming calls from individuals interested in purchasing voluntary benefits (inbound)
- Place outbound calls to individuals from supplied call lists (outbound)
- Consult callers on voluntary benefit products available to them and cross sell other products available as members of Truckers Service Association, where applicable
- Answer phones in a professional and timely manner to ensure customers are serviced appropriately
- Maintain a positive attitude, even when dealing with difficult customers
- Maintain quality customer service with clients daily by providing consistent, timely and accurate service.
- Process applications over the phone, record calls, and enter applicant information into participation management systems
- Maintain and follow written procedures; complete all procedures as outlined on the “TrueChoices Processes- Index
- Assist in the execution of marketing material to available applicants
- Complete any special projects assigned by the expected deadline
- Increase industry and job knowledge as measured by attendance at continuing education, attaining or updating designations, and participation in other agency training offerings
- Other duties as assigned, appropriate to the position
EDUCATION & EXPERIENCE
- High School diploma or equivalent required
- College degree or equivalent combination of training and work experience preferred
- A minimum of 2 years’ experience as a Driver Benefit Consultant, or a related role, is required
- Life & Health insurance licensing required within 90 days of employment
- Must also have experience in Microsoft Office; specifically, intermediate WORD skills, EXCEL skills and Basic PowerPoint skills
SKILLS & COMPETENCIES15
- Ability to operate in a fast-paced, energetic environment
- Strong and professional verbal and written communication skills
- Self-motivated and results oriented
- Ability to meet defined deadlines
- Strong attention to detail and accuracy
Starting salary:
15-25/hour
Company benefits:
Health, Vision, Dental, Paid Time Off, 401K, Parental Leave
High school courses important to the position:
Nothing specific but role would require a HS diploma
Training, certifications, or degree needed to qualify for the position:
A degree is not required, as experience will be accepted. Previous experience that is valuable for a Driver Benefit Consultant role would be any previous experience in a call center environment, inside/outside sales, or within the transportation or insurance industry. A degree would be valuable in lieu of experience; Risk Management or Business tend to be commonly sought out degrees in the industry, but any degree is typically accepted within our company.
Specific skills that your business recognizes as fundamental to employment (life skills):
Ability to successfully communicate, written and verbally; team work skills; multitasking and prioritization; comfortable with outbound calling
Advancement opportunities in the company:
A Driver Benefit Consultant has opportunity to grow into a senior or team lead role.
Linn-Mar Career Path Curriculum Marion Independent Career Path Curriculum